REFUND POLICY
Last Updated: August 28, 2026
REFUND POLICY
Last Updated: August 28, 2026
At ONYXG Philippines, we want our customers to have confidence when purchasing OG Nano and its accessories.
This Refund & Return Policy explains the conditions and procedures applicable to requests for returns, refunds, exchanges, damaged or defective products, and order-related concerns.
This policy should be read together with our Terms & Conditions and Privacy Policy and is subject to applicable consumer protection laws in the Philippines.
1. Return Eligibility
A customer may request a return within 10 days from receipt of the product, subject to the conditions stated in this policy.
To be eligible for a return, the product should generally:
• Have been purchased directly from ONYXG Philippines or an authorized sales channel covered by this policy;
• Be accompanied by valid proof of purchase or order information;
• Be returned with the applicable original accessories and components;
• Not have been intentionally damaged, modified, or misused; and
• Meet any other return conditions communicated at the time of purchase.
The acceptance of a return does not automatically mean that a refund has been approved. Returned products may first be inspected.
2. Change-of-Mind Returns
If ONYXG Philippines permits returns because a customer has changed their mind, such returns will be subject to the following conditions:
Return Period: 10 days
Required Product Condition: Unopened
Return Shipping Cost: Customer
Restocking Fee, if any: None
Products showing signs of use beyond what is permitted under the applicable return terms may not qualify for a change-of-mind refund.
3. Damaged, Defective, or Incorrect Products
Please contact us promptly if your OG Nano or accessory arrives:
• Damaged;
• Defective;
• Missing an item or component; or
• Different from what you ordered.
When contacting us, please provide:
Your name and contact information
Order number or proof of purchase
Description of the issue
Clear photos and/or video showing the problem, where appropriate
We may request additional information reasonably necessary to assess the concern.
If the product is confirmed to be damaged, defective, incomplete, or incorrectly supplied, ONYXG Philippines will provide an appropriate remedy in accordance with the circumstances and applicable Philippine law.
4. Items That May Not Be Eligible for Return
Subject to applicable consumer rights, a return or refund may be declined where the issue results from:
• Accidental damage after delivery;
• Improper use or handling;
• Failure to follow the product's setup or safety instructions;
• Unauthorized alteration, modification, or repair;
• Damage caused by improper storage;
• Normal wear and tear;
• Missing components caused after delivery; or
• Other circumstances not attributable to a defect or error for which ONYXG Philippines is responsible.
Nothing in this section is intended to remove any consumer right that cannot legally be excluded.
5. How to Request a Return
Before sending a product back, please contact ONYXG Philippines.
Step 1 — Contact Us
Send your return request to:
Email: [email protected]
Include your order number and reason for requesting the return.
Step 2 — Wait for Return Instructions
Our team will review your request and provide instructions if a return is appropriate.
Step 3 — Prepare the Product
Securely package the OG Nano and all applicable accessories/components according to the return instructions provided.
Step 4 — Send the Product
Ship or otherwise return the product using the method communicated by our team.
Customers should not send products to an address without first receiving the applicable return instructions.
6. Return Shipping
Responsibility for return shipping depends on the reason for the return.
For an eligible return involving a confirmed defective, damaged, or incorrectly supplied product, return shipping will be handled according to ONYXG Philippines' applicable policy and Philippine consumer law.
For permitted change-of-mind returns:
Return Shipping Responsibility: The customer is responsible for the cost of returning the product to ONYXG Philippines. The product must be returned using a secure and appropriate shipping method to help prevent loss or damage during transit.
Original delivery charges and other shipping-related costs will be handled according to the applicable circumstances and law.
7. Inspection of Returned Products
Once we receive a returned product, we may inspect it to verify:
• Its condition;
• The reported issue;
• Included accessories and components;
• Serial or identifying information, where applicable; and
• Compliance with the applicable return conditions.
We will then notify the customer regarding the outcome of the return request.
8. Approved Refunds
If a refund is approved, the applicable amount will generally be returned through the original payment method, where reasonably available.
Estimated Refund Processing Period: 30 days
Please note that after ONYXG Philippines processes a refund, additional processing time may be required by your bank, card issuer, e-wallet, or payment provider before the funds appear in your account.
9. Exchanges or Replacements
Where appropriate, ONYXG Philippines may offer an exchange or replacement instead of a refund, particularly for a product confirmed to be defective, damaged, incomplete, or incorrectly supplied.
The available remedy will depend on the circumstances, product availability, applicable warranty terms, and rights available under Philippine law.
10. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
Cancellation Email: [email protected]
If the order has not yet been processed or dispatched, we may be able to cancel it.
If the order has already been processed, shipped, or delivered, cancellation may no longer be possible and the applicable return procedure may instead apply.
Any approved refund following cancellation will be processed according to the applicable payment and refund procedures.
11. Warranty Claims
The OG Nano is represented on the current website as having a:
12. Month Warranty
A warranty claim is different from a change-of-mind return.
If you experience a potential product defect during the applicable warranty period, contact ONYXG Philippines and provide your order information and details of the problem.
Warranty eligibility and available remedies are subject to the applicable ONYXG warranty terms and Philippine law.
12. Purchases From Other Sellers
This policy applies to purchases made directly through the ONYXG Philippines sales channels identified by us.
If you purchased an OG Nano from another authorized retailer, marketplace, distributor, or reseller, the return procedure applicable to that purchase may need to be initiated through the seller from whom you purchased the product, subject to applicable law and warranty arrangements.
13. Consumer Rights
Nothing in this Refund & Return Policy is intended to waive, restrict, or exclude rights or remedies available to consumers under applicable Philippine law that cannot legally be waived, restricted, or excluded.
Where a provision of this policy conflicts with a mandatory consumer protection requirement, the applicable legal requirement will prevail.
14. Changes to This Policy
ONYXG Philippines may update this Refund & Return Policy from time to time to reflect changes in our products, business practices, or applicable requirements.
15. Contact Us
For questions, returns, refunds, exchanges, or product concerns, please contact:
ONYXG Philippines
Legal Business Name: SJK Variety Store
Customer Support Email: [email protected]
Phone: +63927-663-5399
Business Address: National Highway, Tampugo, Tagudin, Ilocos Sur
Website: onyxg.com
At ONYXG Philippines, we want our customers to have confidence when purchasing OG Nano and its accessories.
This Refund & Return Policy explains the conditions and procedures applicable to requests for returns, refunds, exchanges, damaged or defective products, and order-related concerns.
This policy should be read together with our Terms & Conditions and Privacy Policy and is subject to applicable consumer protection laws in the Philippines.
1. Return Eligibility
A customer may request a return within 10 days from receipt of the product, subject to the conditions stated in this policy.
To be eligible for a return, the product should generally:
• Have been purchased directly from ONYXG Philippines or an authorized sales channel covered by this policy;
• Be accompanied by valid proof of purchase or order information;
• Be returned with the applicable original accessories and components;
• Not have been intentionally damaged, modified, or misused; and
• Meet any other return conditions communicated at the time of purchase.
The acceptance of a return does not automatically mean that a refund has been approved. Returned products may first be inspected.
2. Change-of-Mind Returns
If ONYXG Philippines permits returns because a customer has changed their mind, such returns will be subject to the following conditions:
Return Period: 10 days
Required Product Condition: Unopened
Return Shipping Cost: Customer
Restocking Fee, if any: None
Products showing signs of use beyond what is permitted under the applicable return terms may not qualify for a change-of-mind refund.
3. Damaged, Defective, or Incorrect Products
Please contact us promptly if your OG Nano or accessory arrives:
• Damaged;
• Defective;
• Missing an item or component; or
• Different from what you ordered.
When contacting us, please provide:
Your name and contact information
Order number or proof of purchase
Description of the issue
Clear photos and/or video showing the problem, where appropriate
We may request additional information reasonably necessary to assess the concern.
If the product is confirmed to be damaged, defective, incomplete, or incorrectly supplied, ONYXG Philippines will provide an appropriate remedy in accordance with the circumstances and applicable Philippine law.
4. Items That May Not Be Eligible for Return
Subject to applicable consumer rights, a return or refund may be declined where the issue results from:
• Accidental damage after delivery;
• Improper use or handling;
• Failure to follow the product's setup or safety instructions;
• Unauthorized alteration, modification, or repair;
• Damage caused by improper storage;
• Normal wear and tear;
• Missing components caused after delivery; or
• Other circumstances not attributable to a defect or error for which ONYXG Philippines is responsible.
Nothing in this section is intended to remove any consumer right that cannot legally be excluded.
5. How to Request a Return
Before sending a product back, please contact ONYXG Philippines.
Step 1 — Contact Us
Send your return request to:
Email: [email protected]
Include your order number and reason for requesting the return.
Step 2 — Wait for Return Instructions
Our team will review your request and provide instructions if a return is appropriate.
Step 3 — Prepare the Product
Securely package the OG Nano and all applicable accessories/components according to the return instructions provided.
Step 4 — Send the Product
Ship or otherwise return the product using the method communicated by our team.
Customers should not send products to an address without first receiving the applicable return instructions.
6. Return Shipping
Responsibility for return shipping depends on the reason for the return.
For an eligible return involving a confirmed defective, damaged, or incorrectly supplied product, return shipping will be handled according to ONYXG Philippines' applicable policy and Philippine consumer law.
For permitted change-of-mind returns:
Return Shipping Responsibility: The customer is responsible for the cost of returning the product to ONYXG Philippines. The product must be returned using a secure and appropriate shipping method to help prevent loss or damage during transit.
Original delivery charges and other shipping-related costs will be handled according to the applicable circumstances and law.
7. Inspection of Returned Products
Once we receive a returned product, we may inspect it to verify:
• Its condition;
• The reported issue;
• Included accessories and components;
• Serial or identifying information, where applicable; and
• Compliance with the applicable return conditions.
We will then notify the customer regarding the outcome of the return request.
8. Approved Refunds
If a refund is approved, the applicable amount will generally be returned through the original payment method, where reasonably available.
Estimated Refund Processing Period: 30 days
Please note that after ONYXG Philippines processes a refund, additional processing time may be required by your bank, card issuer, e-wallet, or payment provider before the funds appear in your account.
9. Exchanges or Replacements
Where appropriate, ONYXG Philippines may offer an exchange or replacement instead of a refund, particularly for a product confirmed to be defective, damaged, incomplete, or incorrectly supplied.
The available remedy will depend on the circumstances, product availability, applicable warranty terms, and rights available under Philippine law.
10. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
Cancellation Email: [email protected]
If the order has not yet been processed or dispatched, we may be able to cancel it.
If the order has already been processed, shipped, or delivered, cancellation may no longer be possible and the applicable return procedure may instead apply.
Any approved refund following cancellation will be processed according to the applicable payment and refund procedures.
11. Warranty Claims
The OG Nano is represented on the current website as having a:
12-Month Warranty
A warranty claim is different from a change-of-mind return.
If you experience a potential product defect during the applicable warranty period, contact ONYXG Philippines and provide your order information and details of the problem.
Warranty eligibility and available remedies are subject to the applicable ONYXG warranty terms and Philippine law.
12. Purchases From Other Sellers
This policy applies to purchases made directly through the ONYXG Philippines sales channels identified by us.
If you purchased an OG Nano from another authorized retailer, marketplace, distributor, or reseller, the return procedure applicable to that purchase may need to be initiated through the seller from whom you purchased the product, subject to applicable law and warranty arrangements.
13. Consumer Rights
Nothing in this Refund & Return Policy is intended to waive, restrict, or exclude rights or remedies available to consumers under applicable Philippine law that cannot legally be waived, restricted, or excluded.
Where a provision of this policy conflicts with a mandatory consumer protection requirement, the applicable legal requirement will prevail.
14. Changes to This Policy
ONYXG Philippines may update this Refund & Return Policy from time to time to reflect changes in our products, business practices, or applicable requirements.
15. Contact Us
For questions, returns, refunds, exchanges, or product concerns, please contact:
ONYXG Philippines
Legal Business Name: SJK Variety Store
Customer Support Email: [email protected]
Phone: +63927-663-5399
Business Address: National Highway, Tampugo, Tagudin, Ilocos Sur
Website: onyxg.com